Expect delivery delays!
You may experience slow shipping due to reduced air freight operations & Customs/Postal slowdowns caused by the pandemic. While our production is at 100%, be aware that Missfits CAN NOT offer refunds for slow deliveries at this time. Most orders are currently taking 3-6 weeks to arrive, depending on item & available routes.
We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected. DELAYED SHIPPING DOES NOT QUALIFY FOR A REFUND
Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.
Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.
In the difficult air transportation conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.
Shop to support small biz & because you love our designs. Do not shop if you need items right away. Patience please! Thank you & stay safe everyone!
* Important Notes
Please pay attention that only the following 30 countries are available in our delivering service: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Malta, Netherlands, NewZealand, Norway, Poland, Portugal, PuertoRico, Spain, Slovenia, Sweden, Switzerland, United Kingdom, United States.
Your order may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.
Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
It can take a few days following order shipment before the tracking number becomes active on the courier's system.
If the information has not appeared on the courier's website, please try again later.
MISSFITS ships all packages from our warehouse and distribution center.
MISSFITS may have to verify payment and order details before processing your order.
If you have any questions, please contact us, we'll deal with it as soon as possible.
Total Delivery Time = Processing Time + Shipping Time
* What is item processing time?
The majority of our products are "made to order" sometimes known as "print on demand. Print on demand software allows e-commerce businesses to create customized products that are automatically manufactured when a customer purchases an item. With print on demand, there are no minimum order quantities so businesses can only pay for a product after a customer has purchased it, which makes it an ideal solution for small business . Each print on demand product is automatically fulfilled and shipped by our print providers.
We have print partners located in Australia, China, USA, UK and Germany and depending on where you are located, your parcel will be shipped from the closest location to you.
The processing time varies depending on the specific product with the average processing time approximately 7 business days; However, it can also be affected by the item's stock status and location.
90% of our products are "Print on Demand" which means its produced when you order it.
Our products are printed in Vietnam, China and USA and production times and shipping times vary depending on the item,
Average production and delivery time is 3-4 weeks currently due to shipping delays with Covid and delays at Customs ( March 2021)
Delivery times are estimates and start from the date of dispatch. Please note that in some remote areas there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates
If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
Just enter your order information on the Track Order page to track your order status.
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within 2 weeks please contact our help support team hereand we’ll be happy to assist!
It may take up to 24h for your package to show up in the forwarder’s tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time.
We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done as soon as possible as items will be returned to us if no attempt is made. Any further re-delivery from our studio will be at your own cost.
If an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back to you.
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact usand one our customer representative will help you!
100% satisfaction guarantee?
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them!
For further information on the materials we use, click on the Product Details link available on our product pages or visit our Product Spec page
Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages on the bright green tab - use our size recommender to get the best size recommendation for you